PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
We accept the following forms of payment:
- Bank Transfer (구매 금액의 1-3%적립)
- PayPal (프로그램 특성상 페이팔 결제는 적립이 불가합니다.)
* Bronze Membership 이상 부터 페이팔 결제시, 등급 혜택 적립은 가능합니다. (기본 적립은 안됨)
Standard Membership: 가입 즉시 10불 지급(4월30일까지)/ 구매 금액의 1%적립
Bronze Membership: $1000이상-$3000이하/ 구매 금액의 1.5%적립 (기본1%+등급혜택0.5%)
Silver Membership: $3000이상-$5000이하/ 구매 금액의 2%적립 (기본1%+등급혜택1%)
Gold Membership: $5000이상-$10,000이하 구매 금액의 2.5%적립 $5000이상-$10,000이하/ (기본1%+등급혜택1.5%)
Platinum Membership: $10,000이상-/ 구매 금액의 3%적립 (기본1%+등급혜택2%)
배송 마감 시간은 평일 오후 3시 입니다. (시드니 시간 기준)
평일 오후 3시 전 주문, 결제하신 상품은 결제 확인 후 순차적으로 당일 출고 됩니다.
금요일 3시 이후 주문하신 상품은 월요일에 발송됩니다. (공휴일 제외)
호주 우체국 익일특급 배송으로 우체국 개런티 지역에 한해 출고후 통상적으로 다음날 수령이 가능합니다만,
우체국 사정에 의해 더 소요되기도 합니다. 여유 있게 주문 해주세요.
우체국 개런티 지역이 아닌 경우는 2일~3일 소요됩니다.
*코로나로인해 우체국측에서 배송지연이 간혹 발생하고 있습니다. 양해 부탁드립니다.
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. You can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
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